Artist Card

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Yes. The original Artist Cards series have been discontinued by Museo. Any remaining inventory is already listed as clearance. Click Here.

When we discontinued our Artist Card series at Museo, we received a lot of feedback from our loyal Museo customers. The decision to discontinue the Artist Card series was not an easy one for us to make at Museo. This difficult decision was based on information we collected from our technical support team. Museo technical support had received a high number of support tickets over the years related to Artist Card printing issues. Our customers loved the Artist Cards, but they frequently had issues with paper jams and print alignment. The high cost of wasted paper when they had printing issues was also a problem. We stopped production of the Artist Card series on January 1, 2020. We immediately received calls and emails from all of you. We listened, took notes and decided we needed a plan to help you continue creating custom cards

As a result, we have decided to trial a new version based on the based on our popular MUSEO MAX250 product. We are confident this award-winning product will meet the requirements for look, feel and print quality that are so important in this category. In addition, this will bring back the possibility of a coordinated gallery exhibit or other large print that can coordinate with the card.

 


Yes. We are pleased to announce we are trialing a new version of Artist Cards based on our popular MUSEO MAX250 product. We are confident this award-winning product will meet the requirements for look, feel and print quality that are so important in this category. In addition, this will bring back the possibility of a coordinated gallery exhibit or other large print that can coordinate with the card. We expect to launch the new version by July 1, 2020. For more information Click Here.



Coupon Codes

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Coupon Code Offers are valid on qualified purchases per the effective date of the coupon, unless otherwise limited. Limit 1 coupon per purchase and per transaction. Limit 1 per customer (company). Valid for one-time use only. Sales tax, shipping & handling charges may still be applied to your order. This offer is not redeemable for cash or gift cards, nor is it valid toward previous purchases. Offer may not be combined with any other coupons, discounts, offers, or promotions. Void if altered, copied, transferred, auctioned or sold. Offer not valid for prior purchases. Other restrictions may apply.

 



Intentional or unintentional misuse of Coupon Codes will result in either order Cancellation or order fulfillment and correction on the final credit card charge



Make sure you are typing or pasting the Coupon Code correctly. Make sure the product(s) you are purchasing are part of the promotion.



Distribution Changes

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After selling Museo through a distribution channel for many years, we have decided to sell direct through the Museo shopping website Click Here. We believe having a more direct relationship will benefit both sides, giving us each better access to the other to make sure we are in sync with our strategies and commitment to the fine art market.

We operate multiple distribution centers throughout the country. Orders are routed to the closest distribution center that has inventory to fill the order. All orders ship for free and most should arrive within 1-5 days.



We remain committed to international distribution. In 2020, we have made some changes and setup a few new distributors in Europe. We have updated the WHERE TO BUY tab on the main Museo website to try to help potential customers find local resellers. Click Here



We have multiple distribution centers across the US. Today most of the orders are shipping from our East Coast distribution center in CT and our West Coast distribution center in CA.



Product

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Museo products are staying 100% the same with no plans for change or discontinuation.



Quality Claims

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You can open a quality claim by sending an email to quality@dietzgen.com.



  • Web Order Number
  • Item Number
  • Defective Quantity
  • Lot Number
  • Picture(s) of labels on product box
  • Description of defect
  • Photo of defect

*May require additional samples and/or unused material to verify defect.



Credit may be requested up to One (1) year from purchase date.



No. All product return requests must be authorized by a Dietzgen representative. Returns made without prior approval and an RMA number will be refused.



A claim will be opened within 24 hours during normal business days. Claims may take up to 30 days for processing, evaluation and testing.



If a claim is approved, a replacement roll ships from our facility within 3-5 business days.



Upon receipt of product, if the material is not in resalable condition no credit will be issued. This also helps protect the material for the return shipment so no additional damage occurs and we can review the defect as you have identified.



Credit for your claim may have been denied for the following reasons:

  • Product was not in resalable condition when it arrived at a Dietzgen facility.
  • Insufficient evidence (samples/photos) was provided to determine the product was defective.
  • Product was tested by the Museo print lab and it was not found defective.
  • Claim was filed longer than One (1) year after purchase date.



Returns

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Per our updated policy, only STANDARD items are eligible for return. SAMPLE ITEMS are not eligible for returns.



Samples

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Sample rolls are available for purchase directly on the Museo shopping website Click Here.



We offer unprinted 8.5x11 sample packs that you can purchase on the Museo shopping website Click Here



Shipping

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Most items will process and ship the next business day (Monday -Friday, excluding holidays). Items not available for immediate shipping will be back ordered and you will be contacted by our customer service team to discuss lead times and options.

We operate multiple distribution centers throughout the country. Orders are routed to the closest distribution center that has inventory to fill the order. All orders ship for free and most should arrive within 1-5 days



Unfortunately once your order is in shipping status we can not make any changes. Please contact Dietzgen customer service to discuss options for returning items that were ordered in error or are no longer needed.



For freight shipments, make sure the delivery receipt is marked as damaged and you keep a copy of the delivery receipt as proof. On small package shipments it is not necessary to notify the delivery driver of any damage. Once the delivery driver leaves immediately contact Dietzgen customer service to notify them of any damage or loss and they will begin the claim process. Please see the “Freight Policy” section of our POLICIES page for more details.



Taxes

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Yes. Please go ahead and register an account on the site. This will officially create an account in our system. Then forward your tax certificates to tax@dietzgen.com. Our tax department will work with you to get those documents sent to our tax partner and get your account correctly established as tax exempt. Once all the proper documents have been validated (usually takes 3-5 business days) they will contact you to let you know everything is done and your account will be tax exempt for all future orders.



Unfortunately no. You need to register your account and place your first order before your account is officially created in our system. Once you have completed your registration and first order, forward your tax certificates to tax@dietzgen.com. Our tax department will work with you to get those documents sent to our tax partner and get your account correctly established as tax exempt. Once all the proper documents have been validated (usually takes 3-5 business days) they will contact you to let you know everything is done and your account will be credited the appropriate tax from your first order and will be tax exempt for all future orders.



Please forward your recent order confirmation or invoice with your tax certificates to tax@dietzgen.com. Our tax department will work with you to get those documents sent to our tax partner and get your account type established as tax exempt. Once all the proper documents have been validated (usually takes 3-5 business days) they will contact you to let you know everything is done and will process the credit on the tax you were charged.



Certificates must identify "Dietzgen Corporation" as the seller of record (Not Museo, which is a brand owned by Dietzgen) and cannot be a photo or phone capture



Technical Support

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You may contact our product support department by sending an email to productsupport@dietzgen.com.



ICC profiles may be available for download on the product page or by visiting the ICC profiles link in the navigation menu of the website.

If an ICC profile is not available for the product, we recommend searching for a similar paper setting in your printer control panel. Print a small image, approximately 8.5"x11", to determine if the output is acceptable and adjust it if necessary. For raster lines, dry times or coalescence, increase the print quality / DPI options.



Museo fine, crafted papers are carefully manufactured to meet or exceed our specifications. However, the moisture content of the paper may change as it begins to acclimate to its environment.

Environmental changes such as humidity or temperature may result in curling or curving of paper. Typically, bending the paper slightly by hand or using a print de-roller will straighten the paper enough to load in your printer.



Most fine art printers can accommodate Museo brand products. However, we recommend that you check the weight and thickness of a Museo product before using it in your printer.

You can view the paper weight and thickness on our website or on the product box. Contact your printer manufacturer to verify the maximum thickness and paper weight that you can feed into your printer.



Ink type, printer settings and the paper affect the final output of your reproduction. It's also important to understand that printers and monitors produce color in different ways.

A monitor produces an image by illuminating three colors (Red, Green, Blue a.k.a. RGB) in specific combinations. A printer produces an image by mixing four colors of ink (Cyan, Magenta, Yellow and Black a.k.a. CMYK) to produce specific colors on paper.

We recommended that you calibrate your monitor and printer to minimize the color differences between the two.



The longevity of your print will depend on a number of factors. Type of ink, paper, frame quality, UV protective glass, type of light exposure, length of light exposure and even humidity will all affect the longevity of the reproduction. Typically, pigment inkjet prints on archival paper could last for 75 - 400+ years depending on the factors listed in this answer.